Market Basket: Leadership Over Ownership

Analysts have never seen anything quite like it: a labor dispute at Market Basket, a local grocery store chain with over 70+ locations in the Northeast US, which involves executives, managers, cashiers, bag-boys, and customers standing together to protest the firing of former CEO Arthur T. Demoulas. Demoulas was beloved by his employees, and it […]

Continue Reading ...

Sleepless in New York: LIRR Transit Strike UPDATE

New Yorkers are breathing a sigh of relief after the potential Long Island Rail Road labor strike that would have stranded hundreds of thousands of riders this morning was averted over the weekend. NY Governor Andrew M. Cuomo, who some speculated would intervene in the dispute, was able to bring LIRR and Metropolitan Transportation Authority […]

Continue Reading ...

Sleepless in New York: The Looming Transit Strike

New York won’t be sleeping very easy next Sunday night. Unless union representatives from the Long Island Railroad reach a contract agreement with the Metropolitan Transit Authority this weekend, the 5,000 or so LIRR employees the city depends on to transport millions of riders to work will go on strike starting Monday. The main bone […]

Continue Reading ...

On the Frontier of Engagement

It’s good to remember that one highly engaged employee can make a world of difference. Take the case of Frontier Airlines, a Colorado-based airline that earned dubious title of 2nd Most-Complained-About-Carrier in 2013 (in fairness, Spirit Airlines, the #1 most-complained-about-carrier, outnumbered Frontier’s complaints by almost 8-to-1). A New Hope However, 2014 is looking brighter for Frontier, […]

Continue Reading ...

Liberty’s Last Stand

By now social media has seen plenty of business-world meltdowns. We are used to seeing high-profile C-level executives panic, delete tweets and apologize profusely in a desperate attempt to save face before ultimately losing their jobs—showing just how seriously companies take social media interactions with customers. In Your Facebook But what happens when it’s the customer having […]

Continue Reading ...