Mall of America’s Thanksgiving Treat

On past Thanksgivings we’ve praised businesses that close their doors to let employees spend the holiday with their families. Each year the list grows longer as organizations continue to exploit the engagement benefits of having a breather before the busy season and providing more work-life balance. 2016 is no exception with forty major retailers opting […]

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Customer Service Week: The Correlation Between Employee Engagement and Customer Satisfaction

Customer Service Week No biggie, but over 90 percent of customers who are dissatisfied with their experience will opt to just not come back rather than telling you anything is wrong. That’s how important customer service is. But we know that already. Everyone’s first boss probably told them something along those lines when they started. […]

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